Shipping and Returns

How much does shipping cost in the U.S.?

  • Orders over $500 USD: Enjoy Free Standard Ground Shipping. For faster delivery, orders over $1000 USD qualify for Free 2 Day Air Shipping.
  • Orders under $500 USD: Standard Ground Shipping is available for a flat rate of $10.
  • 2 Day Air Shipping: Available for a fee of $40.
  • Overnight Shipping: Available for a fee of $60.

How about International Shipping?

  • We offer international shipping at a flat rate of $50.
  • Your order will be shipped DDU (Delivered Duty Unpaid), and additional duties, fees, and import taxes may apply upon delivery. The exact charges will be determined by your local customs authority. Please consult your local customs office for more information.
  • International orders are shipped using reliable carriers such as UPS, USPS, FedEx, or DHL, based on the destination.
  • If you have a specific carrier preference, please make a note at checkout, and we will try our best to accommodate your request.

How fast is your shipping?

  • Orders are typically processed and fulfilled within 1 business day of purchase.
  • Ground shipping within the continental U.S. usually takes 3-7 business days from the ship date.
  • For customers in Alaska or Hawaii, please expect your order to arrive within 2-3 weeks from the purchase date.
  • 2 Day Air shipping is available for continental U.S. customers and should arrive within 2 days from the ship date.
  • Please note that we cannot be held responsible for delays that are beyond our control.

How about in-store pick-up?

  • If you happen to live near the store, we're happy to have your order available for in-store pickup.

What is your online return policy?

  • Custom orders, prescription lens orders, and limited-edition collections (e.g., Jacques Marie Mage) are final sale and ineligible for return. These items are marked as "final sale" on the product pages.
  • Sale items or items purchased during a promotional period or with a discount code are also considered final sale.
  • For eligible items, you may initiate a return in your online account within 3 days of receiving your order.
  • All online returns must be processed through our online store. In-store returns are not accepted.
  • To qualify for a return, the item must be unused and in its original condition and packaging.
  • Please ensure that we receive your return within 5 days of initiating the return via email.
  • You may choose any shipping method for your return, but we recommend using a trackable and insured service. We are not responsible for lost or damaged packages.
  • Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed and credited back to your original method of payment. Please allow 3-5 business days for the credit card return to be processed.
  • Please note that we do not refund any additional shipping charges and returns of more than 3 items will incur a 5% restocking fee. 

What is your in-store return policy?

  • All exchanges can be made within 5 days of purchase.
  • All returns can be made within 5 days of purchase and will receive store credit only.

Questions? 

If you have any further questions, please feel free to email us at questions@sunglassresort.com or call at (714) 794-9052